Verisight Help Center Support ticket Open portal

Working on findings

Assign, comment on, resolve, accept or dispute findings, and track them to closure.

Open any finding to work on it. Analysts, admins and owners can make changes; viewers can read.

Statuses

Status Use it when…
Open New and not yet looked at.
Acknowledged You've seen it and agree it needs work.
In progress Someone is fixing it.
Resolved You believe it's fixed. Then request verification.
Reopened It came back, or verification showed it isn't fixed.
Accepted risk You have decided to live with it, for a documented reason.
False positive It doesn't apply to you. Say why in a comment.

Every status change is recorded with who made it and when.

Assigning

Use Assign to give a finding to a member of your organization. Your team gets an email notification.

Comments

Use comments for context: the ticket number in your own system, why a risk was accepted, or evidence that a finding is a false positive. Comments are part of the finding's history.

Accepting a risk

Accept risk records a deliberate decision not to fix something, with your reason. Accepted risks stay visible, and you can reopen them at any time. Use this rather than ignoring a finding, so auditors see a decision rather than a gap.

When a finding gets worse

If a later run sees the same problem at a higher severity, your team is emailed. Monitoring runs never create duplicates of a finding you already have; they update it.