Getting support

How to open a support ticket and what to include so we can help quickly.

Open a ticket

Go to support.sentinel-rsoc.com to open a support ticket. You can also get there from the portal: use Open a support ticket in the sidebar or in your user menu.

Include these details

A ticket with these details can usually be answered without back-and-forth:

your Organization ID (under Profile → Organization, with a copy button);
a link to the assessment, finding or monitor concerned;
the exact error message, or a screenshot;
what you expected to happen, and what happened instead;
for domain issues, the domain and the output of dig TXT _verisight-challenge.<your-domain> +short.

Never send secrets

Never put passwords, API keys, AWS access keys or Microsoft client secrets in a ticket. Sentinel will never ask for them.

Security reports

To report a vulnerability in Verisight itself, email security@sentinel-rsoc.com instead of opening a ticket.