Managing your subscription and invoices
Subscribe, upgrade, downgrade or cancel, update your card and download invoices.
Billing is handled by Stripe. Verisight never sees or stores your card details. Only owners and admins can manage billing.
Subscribe or change plan
- Open Billing.
- Pick a plan and monthly or annual billing.
- You are sent to Stripe Checkout to pay. When you come back, the Billing page updates by itself within a few seconds.
Payment method, invoices and cancellation
Choose Manage billing in Stripe on Billing, or Manage my subscription under Profile → Subscription. The Stripe customer portal lets you:
- update your card or payment method;
- download invoices and receipts;
- change or cancel your plan.
The button appears after your organization's first purchase.
What happens when you…
| Change | Effect on included assessments |
|---|---|
| Upgrade | You get what the higher plan adds, straight away. Runs already used this period are not refunded as new runs. |
| Downgrade | The period you already paid for keeps what it included. The lower plan applies from the next period. |
| Cancel | No new allowance is granted after the current period. Your results, findings, evidence and reports are not deleted. |
| Renew | A new period opens with a fresh allowance. |
Allowance periods run from the date you first subscribed and stay fixed, even when Stripe prorates a plan change.
Buying a single assessment
You don't need a subscription. Order any product from Assessment Products and pay for it at checkout. The assessment appears in Assessments as soon as payment is confirmed.
Payment confirmed, but no assessment?
Payment confirmation reaches Verisight from Stripe within seconds, usually before you are back in the portal. If the assessment still isn't listed after a minute, refresh Assessments. You are never charged twice for the same order.